Protocol Addressing Member Conduct Issues

The IRB was the first federal administrative tribunal to institute a formal process for addressing concerns and complaints about the conduct of decision-makers. The Protocol Addressing Member Conduct Issues, first developed in 1999 and updated most recently in 2012, is based on the premise that a public institution like the IRB is strengthened by an accessible, transparent, expeditious and effective complaint process.

The Protocol establishes the process that the IRB follows in dealing with concerns, both internal and external, about the conduct of decision-makers involving an alleged breach of the Code of Conduct for Members of the Immigration and Refugee Board of Canada. Section 35 of the Protocol commits the IRB to making available publicly an account of the disposition of concerns and complaints.

Further to the IRB's commitment under Section 35, this Web site provides information on the number and disposition of complaints made under the Protocol starting with the 2008-09 Fiscal Year. For information on complaints made or disposed of in Fiscal Year 2007-08 and earlier, please refer to the IRB's Departmental Performance Report.

The information on this Web site will be updated on an annual basis.


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