In order to make the immigration appeal process simpler, faster and more efficient, the Immigration Appeal Division (IAD) is testing new ways of managing immigration appeals. It has launched a number of initiatives in the regions. If one or more of these initiatives help the IAD process appeals more efficiently, they will be adopted as part of the regular IAD process. The following initiatives are now in progress:

Remote Testimony by Videoconference Pilot

In March 2017, the IAD launched a six-month Remote Testimony by Videoconference Pilot Project in its Central (Toronto) regional office to provide counsel with the opportunity to use videoconferencing services for appellants, applicants or other witnesses who testify in selected sponsorship or residency obligation appeals.

Express Triage Pilot

In November 2016, the IAD launched the Express Triage Pilot project in its Central (Toronto) and Western (Vancouver) regional offices as an alternative model to the early informal resolution (EIR) process. The objective of this six‑month pilot was to reduce delays in the early stages of the appeal process. To achieve this objective, the pilot will test whether it is more efficient in certain circumstances for parties to meet face‑to‑face for an Express Triage Conference than to proceed with appeals in writing. The IAD will seek to determine through the Express Triage Conference whether the appeal can be resolved or moved through the appeal process more quickly. This pilot also assessed whether these conferences result in a more accurate streaming of cases into the Alternative Dispute Resolution (ADR) process.

Email Initiative – Western region

In November 2016, the IAD launched an email initiative in its Western (Vancouver) regional office, which uses email rather than regular mail as a means of sending and receiving appeal documents. The objective of this initiative is to phase in a more efficient and timely way for the IAD and parties to communicate. After receiving positive feedback from appellants and counsel, this initiative has been extended indefinitely, until such time as the IAD is able to provide a permanent solution for exchanging documents electronically.